ArcaMax

Emily Weir's flights from New York to Delhi, India, are delayed and rerouted. She wants compensation for the trouble, but Lufthansa won't pay her a dime. What's going on?

Q: I am writing on behalf of myself and my travel companion about our recent highly unsatisfactory experience with Lufthansa's flight cancellation and rescheduling policies....Read more

Amie Tugwell's Vrbo rental is contaminated with mold, so she and her family checked out after one night. Why can't she get her money back?

Q: I recently booked a vacation rental through Vrbo. I arrived close to midnight, and it smelled weird. I found broken tiles and mold. I immediately contacted the host, who assured me that he would ...Read more

Mary Brewer's vacation rental in Branson, Missouri, is a mess with bugs and dog urine. Why can't she get a refund?

Q: My husband and I checked into a rental home in Branson that we booked through Booking.com for our seventh anniversary. It was a complete nightmare! The whole place smelled of dog odor; there was dog poop in the unit and a...Read more